FAQ

What is POKET?
Poket is designed to make loyalty program simply rewarding for both consumers and merchants. Like millions of people around the world, we face the s...
Thu, 2 Jun, 2016 at 10:31 PM
Is Poket a free app?
Yes, Poket app is totally free to download from App Store and Play Store. Download Poket Rewards app at App Store : https://itunes.apple.com/sg/a...
Thu, 2 Jun, 2016 at 10:35 PM
How does Poket app benefit me?
This is a revolutionary app that will help you put all your Loyalty Cards and Vouchers in your smartphone.  Then you can go paperless, and you can have ...
Thu, 2 Jun, 2016 at 10:40 PM
Will my data be private and safe?
Short answer: Yes. Long answer: take a look at the security measures we take to protect your business and your customers. 
Thu, 2 Jun, 2016 at 10:42 PM
Which mobile phone does Poket Rewards app support?
Currently Poket Rewards app support iPhone with iOS 7.0 or later and Android smartphone with Android 4.0.3 or later.
Thu, 2 Jun, 2016 at 10:46 PM
Why I can’t find Poket Rewards app in App Store and Play Store?
Poket Rewards app is currently open for all countries to download. If you cannot find it at App Store and Play Store, you can download it from the below...
Thu, 2 Jun, 2016 at 10:49 PM
Do I need internet connection to use Poket Rewards App?
It will only need Internet connection when you want to download cards/vouchers, do points redemption. It does not require Internet if you use your card ...
Thu, 2 Jun, 2016 at 10:51 PM
How do I contact POKET if I need support?
You can contact us via email at support@poket.com or by calling us at 64384222
Thu, 2 Jun, 2016 at 10:53 PM
Can I retrieve back my cards and vouchers if I lost my phone?
No worries, Poket Rewards app will automatically retrieve your cards and vouchers when you logout and login.
Thu, 2 Jun, 2016 at 10:56 PM
What if my points are not updated?
In the event that your points are not reflected or updated please check if your device has internet connection and then click refresh icon under My ID. ...
Thu, 2 Jun, 2016 at 10:57 PM