FAQ

Can I have multiple accounts in one mobile phone?
No, we do not recommend creating more than one account and it will cause you confused.
Thu, 2 Jun, 2016 at 10:59 PM
Is it easy to use?
Yes, 3 easy steps.  All you have to do is Download, Register and Scan when you go shopping. 
Thu, 2 Jun, 2016 at 11:00 PM
I have downloaded the loyalty card already but I have not received the welcome voucher.
If you have not received the welcome voucher, you can click Refresh icon on “My ID” page. If you have still not received voucher, please check with our...
Thu, 2 Jun, 2016 at 11:04 PM
I have scanned QR code on merchant's device but have not received their card or voucher.
Downloading Cards and Vouchers is always dependent on the internet connection of customer phone. If the internet connection is slow, it will take longer t...
Fri, 3 Jun, 2016 at 9:17 AM
Why have I not received my birthday voucher yet?
Digital birthday vouchers will be delivered to you 15 Days before the actual birthdate. You will automatically receive a notification when we send digital...
Fri, 3 Jun, 2016 at 9:23 AM
Why does it show "Wrong QR code" on merchant's device?
For Poket App, there are 2 different types of QR Code. RED QR Codes and GREY QR Code.  RED QR Code:  - This QR Code is the Consumer ID. This is ...
Fri, 3 Jun, 2016 at 9:27 AM
How do I turn on Auto-update for Poket Rewards app?
For iOS Users (iPhone)  For Android Users (Samsung/LG/HTC and other Android Phones) 
Fri, 3 Jun, 2016 at 9:33 AM
Does Poket Rewards App support Windows or Blackberry smartphone?
Unfortunately Poket Rewards App does not support Windows and Blackberry smartphone now. However we are working on solution to support all kinds of users. ...
Thu, 23 Jun, 2016 at 8:31 PM