Getting Started

Default solution folder, feel free to edit or delete it.

What if my customer does not have smartphone or iPhone/Android phone?
No worries, we have the functions to help you sign up those customers without mobile phone and reward them by their mobile numbers or emails. We will ma...
Thu, 2 Jun, 2016 at 9:37 PM
Do I need to have any hardware to use POKET?
We have 2 solutions for you, one is with hardware while another is without hardware.  The hardware solution – You will need a iPad, Android ta...
Thu, 23 Jun, 2016 at 8:10 PM
How long are your contracts? Can I change plans at anytime?
Poket plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellat...
Thu, 2 Jun, 2016 at 9:42 PM
What methods of payment are accepted?
At the moment, we accept cash, cheque, Visa, Mastercard, and Paypal.
Thu, 2 Jun, 2016 at 9:45 PM
Is my data secured?
Poket takes security very seriously, and use the most advanced technology standard. Highlights of technology used: Website protection - Poket uses...
Mon, 12 Dec, 2016 at 10:21 AM
How does my customer sign up and collect points?
The following video will explain how your customer can easily sign up and collect points with or without Poket Rewards app.
Fri, 3 Jun, 2016 at 10:30 AM
Is support provided?
Yes. All our clients may contact our friendly customer service agents via emails or phone according to the support plan you subscribe. If you need more pr...
Thu, 23 Jun, 2016 at 8:14 PM
Is training provided?
Yes, we provide user guide documents and video for front end and backend system usage. More detailed and personalised trainings are also available. Please...
Thu, 23 Jun, 2016 at 8:17 PM