Billing

How can I pay for my POKET plan on a yearly basis?
To sign up for a yearly payment plan: Choose the yearly option for the relevant plan, then sign in to your POKET account to check out.   ...
Thu, 2 Jun, 2016 at 9:33 AM
Will I receive a notification before my POKET premium plan is renewed?
POKET services are renewed automatically on a monthly or yearly payment cycle. POKET will send a notification email to users, prior to the renewal date,...
Thu, 2 Jun, 2016 at 9:35 AM
If my payment failed and I added a new card, when will the new payment be processed?
If you have added a new credit card, our system will automatically retry the card and process your payment. 
Thu, 2 Jun, 2016 at 9:36 AM
How do I renew my POKET premium plan?
Your premium plan is renewed automatically.   If you signed up for a monthly plan, the contract length is one month and you are automatically billed...
Thu, 2 Jun, 2016 at 9:38 AM
Why was my POKET plan canceled?
There are two possible reasons why your premium plan might have been canceled:   1. The auto-renewal for your premium plan was turned off.  2. Ou...
Thu, 2 Jun, 2016 at 9:39 AM
How can I cancel my POKET plan?
If you are having trouble building your CRM & Loyalty Management, configure your loyalty card or voucher, or any other matter, our Customer Support te...
Thu, 2 Jun, 2016 at 9:42 AM
Why was an automatic payment taken from my credit card?
To simplify the billing process for our users we offer yearly and monthly subscriptions, which are billed, automatically, on a yearly or monthly basis, de...
Thu, 2 Jun, 2016 at 9:44 AM
Where can I view my POKET billing information?
To view your billing information: Sign in to your POKET account > at the top right of the page, hover over the user panel > click Billing & Pa...
Thu, 2 Jun, 2016 at 9:45 AM
How do I update the payment details in my POKET account?
To update your payment details: Sign in to your POKET account > at the top right of the page, hover over the user panel > click Billing & Paymen...
Thu, 2 Jun, 2016 at 9:47 AM
Why has my payment to POKET failed?
The initial or renewal payment for your POKET plan may have failed due to one of the following reasons: The payment has been declined by your credi...
Thu, 2 Jun, 2016 at 9:49 AM